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Assessment form for Retail
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Assessment form for Retail
Retail
Mobility
Parking
1. Is there accessible parking for people with disabilities close by?
*
Yes
No
2. Is there access to public transport close by?
*
Yes
No
3. Is there accessible parking for scooters?
*
Yes
No
4. Is there clear external building line at front of the premises?
*
Yes
No
5. Are there clear paths of travel from outdoors to indoor areas?
*
Yes
No
6. Is there protection from wind, rain and noise in outdoor areas?
*
Yes
No
7. Is there step free access?
*
Yes
No
Are there less than 4 steps?
*
Yes
No
Are there grab rails alongside the steps?
*
Yes
No
8. Are there wide self opening or easy to open doors (min 850mm)?
*
Yes
No
8. Are there wide self opening or easy to open doors (min 850mm)?
*
Yes
No
9. Is there clear external and internal directional signage?
*
Yes
No
Ease of access around the premises
1. Is there consistent and even lighting throughout?
*
Yes
No
2. Are there clear and accessible paths of travel from each accessible entrance to all areas and facilities used by the public?
*
Yes
No
3. Are passage ways wide enough for people using mobility aids such as wheelchairs (min 1000mm)?
*
Yes
No
4. Are floor coverings slip resistant, firm and smooth?
*
Yes
No
5. Is there ramp or lift access to all levels?
*
Yes
No
6. Are there any internal steps?
*
Yes
No
7. Is there clear space between furniture for a person using a mobility aid to manoeuvre? (Wheelchair, walking frame, or people with prams etc)
*
Yes
No
Do they have handrails fitted?
*
Yes
No
8. Are there accessible self service counters / display areas?
*
Yes
No
9. Are brochures, printed information and displays at an accessible height?
*
Yes
No
10. Are there wheelchair accessible checkouts?
*
Yes
No
11. Accessible payment options (mobile EFT-Pos facility)?
*
Yes
No
12. Do you provide shopping trolleys suitable for a person using a wheelchair?
*
Yes
No
13. Do you provide shopping baskets?
*
Yes
No
14. Do you provide alternatives to turnstiles?
*
Yes
No
15. Do you provide a telephone order service?
*
Yes
No
16. Do you provide an internet shopping service?
*
Yes
No
17. Do you provide parcel delivery service?
*
Yes
No
18. Are wheelchairs available for loan?
*
Yes
No
Toilet Facilities
1. Is there a unisex accessible toilet close to other toilets with a clear wheelchair symbol?
*
Yes
No
2. Is the accessible toilet room size at least 2500mm x 1900mm?
*
Yes
No
3. Is the toilet area fitted with grab rails?
*
Yes
No
4. Is the clearance between the washbasin and any other fixed items at least 1100mm?
*
Yes
No
5. Are all fixtures in the toilet area set at heights between 900mm - 1100mm?
*
Yes
No
Accessible Service Areas
Is there a low height service counter with a seat?
*
Yes
No
Is there a low height service counter with a seat?
*
Yes
No
Is there an accessible queuing system?
*
Yes
No
Is there an accessible queuing system?
*
Yes
No
Is there an accessible buzzer on service counters?
*
Yes
No
Is there an accessible buzzer on service counters?
*
Yes
No
Is there seating with back and armrests available?
*
Yes
No
Is there seating with back and armrests available?
*
Yes
No
Staff
Have any members of your staff been trained in access awareness?
*
Yes
No
Do you have staff available to assist in self service areas?
*
Yes
No
Vision
Do you provide any facilities for people with vision impairment?
*
Yes
No
1. Are all accessible facilities identified with clear and legible Braille and tactile signage?
*
Yes
No
2. Are lifts provided?
*
Yes
No
Are they clearly identified with Braille and tactile signage?
*
Yes
No
Are the buttons raised tactile and Braille information next to them?
*
Yes
No
Is there audible information telling people which floor they are on?
*
Yes
No
3. Are tactile ground surface indicators in place where applicable to warn of the approach to a stairway or ramp other than a step ramp or kerb ramp?
*
Yes
No
3. Are tactile ground surface indicators in place where applicable to warn of the approach to a stairway or ramp other than a step ramp or kerb ramp?
*
Yes
No
4. Are there any stairs on an accessible path of travel?
*
Yes
No
Do all stairs have opaque risers?
*
Yes
No
Is there a nosing strip not less than 50mm and not greater than 75mm provided on the tread of each stair?
*
Yes
No
If there are nosings on each stair, do they contrast with the background?
*
Yes
No
Are handrails fitted?
*
Yes
No
Hearing
Do you provide any facilities for people with hearing impairment?
*
Yes
No
Do you provide any facilities for people with hearing impairment?
*
Yes
No
Do you provide any facilities for people with hearing impairment?
*
Yes
No
Do you provide any facilities for people with hearing impairment?
*
Yes
No
Do you provide any facilities for people with hearing impairment?
*
Yes
No
Do any of your staff have basic sign language skills?
*
Yes
No
Do any of your staff have basic sign language skills?
*
Yes
No
Do any of your staff have basic sign language skills?
*
Yes
No
Do any of your staff have basic sign language skills?
*
Yes
No
Are staff members aware they should speak clearly and look at the customers when talking (for easy lip reading)?
*
Yes
No
Are staff members aware they should speak clearly and look at the customers when talking (for easy lip reading)?
*
Yes
No
Are staff members aware they should speak clearly and look at the customers when talking (for easy lip reading)?
*
Yes
No
Are staff members aware they should speak clearly and look at the customers when talking (for easy lip reading)?
*
Yes
No
Do you provide pen and paper for exchanging information?
*
Yes
No
Do you provide pen and paper for exchanging information?
*
Yes
No
Do you provide pen and paper for exchanging information?
*
Yes
No
Do you provide pen and paper for exchanging information?
*
Yes
No
If screens form part of the counter, are they non-reflective?
*
Yes
No
If screens form part of the counter, are they non-reflective?
*
Yes
No
If screens form part of the counter, are they non-reflective?
*
Yes
No
If screens form part of the counter, are they non-reflective?
*
Yes
No
Is there a hearing loop available which is clearly sign posted and always turned on?
*
Yes
No
Is there a hearing loop available which is clearly sign posted and always turned on?
*
Yes
No
Is there a hearing loop available which is clearly sign posted and always turned on?
*
Yes
No
Is there a hearing loop available which is clearly sign posted and always turned on?
*
Yes
No
Where lifts are provided are there clear visual signs telling people which floor they are on?
*
Yes
No
Where lifts are provided are there clear visual signs telling people which floor they are on?
*
Yes
No
Where lifts are provided are there clear visual signs telling people which floor they are on?
*
Yes
No
Where lifts are provided are there clear visual signs telling people which floor they are on?
*
Yes
No
Further information. Is there anything extra you offer that hasn’t been covered in this questionnaire?